General FAQ

Question 1

What is the difference between a diagnostic and a screening colonoscopy?

Accepted Answer

A diagnostic colonoscopy investigates an active problem, such as pain or bleeding. A screening colonoscopy is performed for a routine health check without active problems. If a screening colonoscopy is done and something is biopsied or removed, your insurance company may re-classify your procedure as a diagnostic test.

Question 2

How do I schedule an office visit?

Accepted Answer

Please call our office at (520) 742-4139 to schedule an appointment.

Question 3

How will I get my test results?

Accepted Answer

Test results are given to patients over the phone within 7 to 10 business days.

Question 4

How will my primary care physician know my results?

Accepted Answer

The name of your primary care physician should be given to the doctor performing your test. As long as we have the correct information, your results will be sent to your primary care doctor the same day.

Question 5

How long does it take to renew my prescription?

Accepted Answer

Please contact your pharmacy first. All prescription refills are sent to your pharmacy within 24 to 72 business hours. Prescription refills are only called in during office hours, Monday through Friday, 8 AM to 5 PM, and are not available after hours.

Question 6

How do I request my medical records and is there a cost?

Accepted Answer

Patients are welcome to call or walk in for a medical records release form. Release of records can take 24 to 48 hours. The charge is $1.00 for the first 5 pages and 50 cents for each additional page.

Question 7

Why is a referral needed for my appointment?

Accepted Answer

Most insurance companies require a referral when visiting specialty offices. Without it, your insurance company may not pay for your visit.

Question 8

What is the patient portal?

Accepted Answer

The patient portal lets you communicate with your provider and staff through the portal website, and your procedure preparation can also be accessed there. Please contact our office to receive a token and instructions.

Question 9

When will my call be returned?

Accepted Answer

High priority calls are returned by the end of the business day. All other calls are returned within 24 to 48 hours.

Question 10

Why does my driver need to stay for my entire procedure?

Accepted Answer

Your driver needs to stay on the premises for your safety. You will be sedated and unable to make decisions for yourself, and you cannot drive yourself home after the procedure.

Question 11

Can I take a bus, taxi, Uber, or Lyft home by myself after my procedure?

Accepted Answer

No. Due to the sedation given during the procedure, you are considered legally impaired. If you do not have a driver, AHCCCS and Medicare patients should contact their insurance provider for approved medical transport options.

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