The Affordable Care Act requires that insurance policies cover certain preventative services, such as colonoscopies, at no cost to the patient. However, the insurance industry has established strict guidelines for what defines a screening/preventative service. The guidelines may exclude patients with current symptoms, history of gastrointestinal disease, or a personal or family history of colon polyps or colon cancer from meeting the definition of a screening/preventative colonoscopy. Please understand that your primary care provider may refer you for a “screening” colonoscopy, however, you may not meet the guidelines for a screening/preventative colonoscopy benefit, according to your insurance policy guidelines.
Arizona Gastroenterology ltd. (AGI) defines colonoscopies in three categories:
Q. Can the provider change, add or delete a diagnosis so that my colonoscopy can be paid as a screening/preventative procedure?
A. No. Your medical record is a legal document and any history or symptoms documented in your record cannot be altered to allow for better insurance coverage.
Q. What if my insurance tells me that AGI can change, add or delete a CPT code or diagnosis code and “just file it as a screening”?
A. This is a fairly common question that we hear from our patients. Please document the date, representative’s name, phone number and a call reference number for the call to your insurance company. Then contact the Business Office Manager at AGI. We will contact our provider representative for your insurance company and request re-training for the individual you spoke to, as the information you received is incorrect. If your procedure does not meet the guidelines for a screening/preventative colonoscopy, we cannot re-code and file a claim to obtain a higher benefit for you.
Q. How will I know exactly what my costs will be?
A. We cannot quote your exact costs or benefits prior to your procedure. We use procedure codes and diagnosis codes to submit claims to insurance. The procedure code will vary depending on what is done during your colonoscopy. For example; a colonoscopy without polyp removal is a different procedure code than a colonoscopy with polyp removal. We can estimate your cost for the physician fee based on our contracted rates with your insurance company. However, this is never a guarantee of actual costs as your insurance benefits will be determined by your insurance policy after a claim is submitted by AGI.
Monday – Thursday
7:30am – 4:30pm
(closed for lunch 11:30am – 12:30pm)
Friday
8am – 12pm
(phones forward to answering service at 11:45am on Fridays)
Fax
520.462.0169
Referrals Fax
520.462.0173
Billing
520-989-7288
(Available 8am – 5:30pm Central Time)
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